Refund & Return Policy

Last Updated: 26/10/25 Thank you for shopping with Al Wahab Trading LLC (“we”, “our”, “us”). This Refund Policy outlines the terms and conditions under which we offer refunds, exchanges, or returns for products and services purchased through our website alwahabtradingllc.com or through direct business transactions. By placing an order with us, you agree to the terms stated in this Refund Policy.

1. Eligibility for Refunds and Returns

We strive to ensure your satisfaction with every purchase. However, refunds or exchanges may only be processed under the following conditions:

  • The product was purchased directly from Al Wahab Trading LLC.
  • The item is defective, damaged, or incorrect upon delivery.
  • The product is unused, unopened, and in its original packaging.
  • A refund or return request is made within 7 days of delivery.

2. Non-Refundable or Non-Returnable Items

For hygiene, safety, or practical reasons, the following products and services are non-refundable:

  • Digital products, downloadable content, or software licenses
  • Customized or special-order items
  • Products damaged by misuse or improper handling
  • Electronics that have been unsealed or used

3. Return Procedure

If your order meets the refund criteria:

  • Contact Us within 7 days of receiving the item:
  • Email: info@alwahabtradingllc.com
  • Phone: +974 31111753
  • Provide your order number, invoice, and a brief explanation of the issue (photos or videos may be requested).
  • Once approved, you will receive return instructions including the address and procedure for returning the item.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–14 business days to your original payment method. If you paid via bank transfer or cash, we may request your banking details to process the refund.

5. Late or Missing Refunds

If you haven’t received your refund after 14 business days: If you still haven’t received it, please contact us at info@alwahabtradingllc.com. First, check with your bank or payment provider—it may take additional time before your refund is officially posted.

6. Exchange Policy

We only replace items if they are defective, damaged, or incorrect. To request an exchange, please contact us within 7 days of receipt. Exchanges are subject to product availability.

7. Cancellation Policy

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

8. Contact Us

Al Wahab Trading LLC
📧 Email: info@alwahabtradingllc.com
📞 Phone: +974 31111753
🌐 Website: https://alwahabtradingllc.com/

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